Shipping policy
Shipping Rates:
- Small Items/Dry Goods: $11.95 Flat Rate
- Livestock and Plants: $20 Express Shipping
- Bulky Items (>5KG): $25.95 Flat Rate
- Aquariums/Tanks: Pickup Only
Pickup is available for all items, including bulky goods and fish tanks at 66A Princes Hwy, St Peters NSW 2044
Shipping Terms
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Shipping Days
Live fish are shipped every Monday and Tuesday to ensure safe and timely arrival. We do not dispatch fish on any other days to avoid weekend delays in transit. -
Order Cut-Off Time
Orders placed by 3:00 PM on Sunday will be scheduled for shipment the following Monday or Tuesday. Orders received after 3:00 PM on Sunday will likely be shipped the following week. -
Delivery Timeframes
Delivery usually takes 1 to 3 days, depending on your location. While we aim to provide accurate delivery estimates, we cannot guarantee the exact day of arrival due to courier variables. -
Packaging & Care
Fish are carefully packed based on the expected duration of transit. For longer journeys, we may use larger bags and boxes, include ammonia-absorbing poly filter media, and add heat packs when needed, depending on weather conditions.
There are no additional charges for these packaging measures - your fish's health and safety are our top priority.
Shipping Policy – Western Australia & Tasmania
Due to state biosecurity regulations and shipping restrictions, Newtown Aquarium does not ship to Western Australia (WA) or Tasmania (TAS).
Orders placed with a shipping address in WA or TAS will be cancelled and refunded. Please ensure your delivery address is outside these states before completing your purchase.
We appreciate your understanding as we comply with Australian regulations regarding the transport of aquarium goods and livestock.
If you have any questions, please contact us at Info@newtownaquarium.com.au before placing your order.